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Home Documentation Rutgers Connect Address Limitations in Rutgers Connect

Rutgers Connect

Address Limitations in Rutgers Connect

When users are moved to Rutgers Connect, all of the e-mail addresses that the user uses to receive mail will continue to work going forward, however, there are some limitations on what address can be used to send mail in certain circumstances.

Multiple Domains

Many areas have gone through name changes or have setup multiple domains to for different reasons.  For example, the School of Arts and Sciences Dean's Office currently uses the domain @sas.rutgers.edu but we used to use @fas.rutgers.edu when we were the Faculty of Arts and Sciences.  Currently, and in Rutgers Connect, both of these domains will continue to work for mail reception.  However, Rutgers Connect will no longer permit mail to be sent using @fas.rutgers.edu.

Departments that have used mutliple domains will have to choose a single domain as their official domain address and that is what will be used for all outgoing mail when using Rutgers Connect.

Your Outgoing E-mail Address in Outlook and Outlook Web Access

Rutgers Connect (RC) limits what addresses mail can be sent from.  Currently only two addresses are officially supported in Outlook and Outlook Web Access. They are:

This email address is being protected from spambots. You need JavaScript enabled to view it. - This is simply your NetID and your primary domain.  This is also the address you will use when you login to Rutgers Connect.  

This email address is being protected from spambots. You need JavaScript enabled to view it. - The vanity address has been around for some time and is still in use.  You can configure up to three vanity addresses by visiting http;//netid.rutgers.edu.  On this page you can also choose one of these three addresses to be your 'SendAs' address in Rutgers Connect.  Once you make this selection you will be able to send mail using Outlook and Outlook Web Access.  There is currently one downside to using this method.  You need to select this alternate outgoing address every time you send a message.

Your Outgoing E-mail Address in Other Desktop Clients (e.g. Thunderbird, Mac Mail, etc)

When using the Microsoft method of attaching to Rutgers Connect through Outlook and Outlook Web Access, the sending address is limited to the two listed above and, if you want to use an alternate address, you have to choose it each time.  If you are using an alternate desktop client you have some additional options.

When connecting alternate mail clients, you have the option of choosing a username that differs from your NetID or vanity address.  If you have an alias setup in Rutgers Connect, you can send using that address and you don't have to choose it each time you send a message.

For example, assume Jane Smith has been assigned NetID 'js123' and she has chosen a vanity address of This email address is being protected from spambots. You need JavaScript enabled to view it. but her department set her up in their mail system as This email address is being protected from spambots. You need JavaScript enabled to view it..  When she was migrated to Rutgers Connect, an alias was created called This email address is being protected from spambots. You need JavaScript enabled to view it. that points to This email address is being protected from spambots. You need JavaScript enabled to view it..  Since this alias exists in Rutgers Connect, Jane can setup Thunderbird to continue sending mail as she always has, as This email address is being protected from spambots. You need JavaScript enabled to view it..  Note that you can't simply choose any address you'd like, the address has to exist in Rutgers Connect in order for this to work.

Using Rutgers Connect from a Mobile Device

Mobile devices generally connect using the same mechanism as Outlook and Outlook Web Access so they have the same limitations with respect to outgoing mail addresses.  However, there is an SAS supported alternate method of configuring your mobile device so you can continue sending mail using the alternate e-mail address while maintaining compliance with the Mobile Management requirement in Rutgers Connect.

Future Developments

Rutgers has been in active talks with Microsoft and our migration vendor to find a way to get around these issues in Rutgers Connect.  We are seeking a solution to both the requirement to choose an alternate address each time you send and the limitation on outgoing addresses from Outlook, Outlook Web Access and similarly connected devices.  There is no current timeframe for these issues to be resolved.

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