Desktop & Mobile Systems Support

• Make sure that the printer is powered on.
• Check to make sure there isn't a paper jam in the printer.
• Make sure that there is paper in the tray(s).
• Check the printer status on your local workstation by clicking on Start -> Printers & Faxes. There will sometimes be a status message that will give you more information about the problem.- If this is a network printer, determine whether others can print to it. If nobody can print, and you've checked the above issues, SUBMIT REQUEST.
• If this is a local printer, right-click the printer name and make sure that the printer is online. If you see a menu item that says "Use Printer Offline, it indicates the printer is currently online. However, if this option reads "Use Printer Online," it means you are currently offline. Click on that option to put the printer back online.
• If you are trying to print to a Ricoh copier, you need to have an account on our Equitrac print accounting server that machines your local computer login name. If you are unsure whether you have an Equitrac account, contact your departmental administrator.

Tableau Desktop:

Software used by report developers to create reports, called visualizations.

Features:

• Data can be pulled in from multiple sources
  • Local (csv, xls, etc, local database)
  • Remote (server, databases)
• Data Cleansing can be performed in the Data Source tab of the workbook
  • Allows for joining and blending disparate data sources
• Analysis
  • Creation of various interactive workbooks, dashboards, stories for data
• Data Extracts
  • Data created can be pushed out and saved as an extract
  • These extracts can also be data sources to be used by others when stored on Tableau Server

Requirements:

• License Required
  • Software can be requested by putting in a REQUEST
  • Costs for the software will be incurred. As of September, 2019, the cost per license is $630 per year. License costs may vary.
    

Tableau Reader:

The software used by report consumers to view and interact with visualizations.

Requirements:

• No license required
• No cost incurred and can be downloaded for free.
• May require a REQUEST to be installed, but only if you cannot install your own software
• Tableau Reader information and download page

Tableau Server:

Hosting service for housing and sharing reports and data

Requirements:

• A form must be filled out, signed, and submitted to gain access to the server
  • Tableau Self-Service Analytics (SSA) Platform Form
• No software installation is required
• At this time, there is no cost to access the server

Features:

• Visualizations can be housed on the server.
  • Only people with access to the server can directly access those visualizations
• Visualizations can be scheduled to be updated or use a live connection for data updates
• Data sources that have been cleaned or modified can be stored for other users to create their own reporting

What to enter on the application form:

1. Log into the copier with your PIN:
   
   
   
   
2. On the next screen, click “Scan.”
   
   
   
   
3. The following screen will appear. If you don’t need to change default settings, just click “Scan.” You do not need to enter your email since the system already knows it based on your PIN code login.
   
   
   
   
4. If you need to change any default settings, click “Settings.” When you’re done, click “Scan.”
   
   
   
   
   

1. Log into the copier with your PIN (if you don’t know your PIN, please submit an SAS Workorder).

2. On the next screen, click “Scan.”

3. The following screen will appear. Click on “Scan to OneDrive.”

4. If you don’t need to change default settings, just click “Start Scanning.”

5. If you need to change any default settings, click “Settings.” When you’re done changing settings, click “Start scanning.”

NOTE: The first time you scan to OneDrive, you will receive an email with the subject line: “Authorize Scans for PaperCut MF to save to your OneDrive for Business.” Follow the directions to authorize. This is only required the first time you scan. To access OneDrive, go to connect.rutgers.edu. Once you’re logged in, click the Apps icon in the upper left corner and then select OneDrive:

Your scans will be located in the OneDrive/Apps/Scans for PaperCut MF directory.