Desktop & Mobile Systems Support

This is the procedure to get a second Admin account on Macs that were loaned out with a non-shareable admin password as the only admin.

The following steps need to be done with the Mac in recovery mode.

1. To boot the Mac into Recovery mode, hold down cmd and R keys while restarting the Mac.
   
   
   
   
2. You should get the following screen, if not reboot the machine again with Step 1
   • This is the recovery mode screen. DO NOT CLICK ON ANYTHING in the MacOS Utilities window. You could damage the OS.
     
     
     
     
3. Go to Utilities then choose Terminal at the top of the screen
   
   
   
   
4. In the Terminal, type hdiutil mount http://sasit.rutgers.edu/custom/downloads/bootstrap_admin.dmg
5. Hit the Enter key on your keyboard
   
   
   
   
6. In the Terminal, type /Volumes/bootstrap/run
7. Hit the Enter key on your keyboard
   
   
   
   
8. From the list enter the number of the line with Macintosh HD.
   
   
   
   
9. Hit the Enter key on your keyboard
   • Bootstrappr will now run and create an account named sasadmin. This account will have admin rights.
   • Please contact your department’s UCM to obtain the password.
10. Choose restart from list. The account is now ready for use.

NOTE: This new admin account can now be used when you are trying to install software on the macbook (ie Cisco AnyConnect), use sasadmin as the username and the password given to you by your departments UCM.

• Desktop & Mobile Systems Support
  • Adding a Second Admin Account to a Mac
  • Desktop and Mobile Systems Support
  • File and Print Services
  • I turn on my computer and nothing happens - what do I do now?
  • Mac OS Updates
  • macOS FileVault Encryption
• Desktop Software
  • Adobe - Optical Character Recognition & Exporting to Excel
  • How do I re-activate Office for an off-campus machine?
  • How do I re-activate Windows for an off-campus machine?
• File Storage and Sharing
  • Accessing files from off campus
  • CIFS Mapping Script
  • School of Arts and Sciences Data Storage Policy
  • Using Box for Macs
  • Using Box for Windows
  • Using OneDrive on Macs
  • Using OneDrive on Windows
  • What is the difference between my H: drive and my W: drive, and which should I use?
  • What is your policy on storage space/quota?
• Printing and Photocopying
  • How do I connect to a networked printer?
  • List of PaperCut printers and drivers
  • What are some basic steps I can take when I am having trouble printing?
• Reporting Tools
  • Tableau Products
• Scanning
  • Scanning to Email with Papercut

• Printing and Photocopying
  • How do I connect to a networked printer?
  • List of PaperCut printers and drivers
  • What are some basic steps I can take when I am having trouble printing?

• File Storage and Sharing
  • Accessing files from off campus
  • CIFS Mapping Script
  • School of Arts and Sciences Data Storage Policy
  • Using Box for Macs
  • Using Box for Windows
  • Using OneDrive on Macs
  • Using OneDrive on Windows
  • What is the difference between my H: drive and my W: drive, and which should I use?
  • What is your policy on storage space/quota?

• Scanning
  • Scanning to Email with Papercut

• Wait a moment. Try your power button again, pressing firmly on the button.
• Check the power cable coming into the back of the PC from the outlet or power strip. Make certain the cable is firmly seated. Retry the power button.
• Check other devices that may be plugged into the power strip or wall outlet to see if they have power. If so, try swapping the power cable plug for the PC into another outlet you know is working. Try the power button again.

Mac OS 10.15 Catalina update:

Apple released Mac OS 10.15 Catalina earlier this week as a free download from the App Store. SAS IT recommends NOT upgrading to Catalina at this time as we would like to thoroughly test it for a month or two before moving forward with any upgrades.
Some major changes in Catalina include the dropping of support for 32-bit applications. Older 32-bit applications will no longer work if they haven’t been upgraded to 64-bit versions.

Mac OS Updates -

All updates are now automatically installed from the SAS-IT Mac server. To configure your Mac to receive automatic updates, Please contact your departments Unit Computing Manager

Download the latest Mac OS Ricoh drivers for our Ricoh copiers. For OS 10.9-10.14

Download Cisco AMP Antivirius for SAS Macs

LDAP fix- a quick script to reconfigure ldap to work with the University's updated LDAP servers. These will be going live on 6/21/2016

LDAP fix for 10.9.5 Macs

The latest DeployStudio NetBoot set for OS 10.11.2 is available here- DeployStudioRuntimeHD.dmg
Download the dmg and use Apple's Disk Utility program (/Applications/Utilities/Disk Utility) to restore the image to a USB key to create a bootable drive that will connect to our Deploystudio server for Mac OS imaging.

NetBoot Script- Run this to access the NetBoot server across subnets. Mac hardware ranging from old Mac Pros to 2015 Macbook pros have NetBoot images available from macdc.sas.rutgers.edu. If you have Mac hardware that will not boot from this script, email  to have an appropriate Netboot set created. Once a Mac is rebooted it will be running the DeployStudio runtime software. Choose "Restore Master on Volume" option to reimage the machine. 2015_iMac_image and MacBook_Pro_2015_pcie support the latest hardware.

Ricoh copiers and some HPs do require printer filters to be installed locally for printing to function. Run this script to install the needed packages- http://sasdeploy.rutgers.edu/mac/ricoh-drivers.zip for 10.8-10.14 and http://sasdeploy.rutgers.edu/mac/ricoh-drivers-10.7.zip for 10.7

LDAP Authentication: This script will configure Macs for authentication through the University's LDAP servers- Rutgers ldap script

Email scripts

addthunderbird v3 script- This is for adding an RU Connect account to Thunderbird. This script will also hide the the users old Zimbra account. If you need to revert to the previous profile, copy prefs.js.bak to prefs.js. In some cases you may need to manually delete the Zimbra smtp server from Outgoing Servers, under Tools, Account Settings.
addexchangeaccount script- This is for adding an RU Connect account to the Mac Mail application. Since Mac Mail is an Exchage client, it will also set up Calendars and Contacts. It does not remove the old Zimbra account which will need to be done manually, under Internet Accounts located in System Preferences.

 Mac OS 10 tips PowerPoint slide show- http://sas-it.rutgers.edu/dmdocuments/mac/osx.zip