Faculty

When you create an Acrobat Document (PDF) from Word, the actual text of what was written is stored in that document.  This allows the user to select text so it can copied and pasted into another document.  It also allows newer versions of Microsoft Word to open that file so you can edit it.  (Side note: While this works, Word doesn’t do a great job of preserving the formatting).  However, when paper documents are scanned into a computer, the PDF file is created using an image, without the actual text. 

Without the embedded text, the you can’t copy and paste, you can’t open the file in Word for editing and, perhaps most importantly, the document can’t be searched.  Fortunately, Acrobat can analyze the picture, recognize the text and add it to the document. 

Here’s how…..

We’ll use a sample document that was printed out and scanned in.  The PDF document has been embedded so you can try it yourself. 

adobe-sample.pdf

Open the file and you’ll see the chart of numbers below.  If you try to select the text you’ll find that you can’t…..

How Do I Remotely Access my On-Campus PC?

With Remote Desktop Connection, you can connect to your office desktop from off-campus and access all your programs, files and network resources just as if you’re sitting at that computer.

First, you’ll need to know you’re the IP address of your office computer. To find that, follow these directions:

Click Start, and in the search box type cmd. Next, click on the program cmd.

The command prompt should open; now in the open line, type ipconfig and press Enter:

You’ll see your IP address listed right above the subnet mask. Look for the number that starts with “172” and make a note of it.

Once you have the IP address, and after connecting to the Rutgers VPN as detailed above, search for “Remote Desktop Connection” on your home PC and launch it.

Enter the IP address of your office computer followed by :9833. (see example below).

Enter the username as “RAD\yournetid, e.g. RAD\jsmith. The password is your NetID password.

Once Remote Desktop connects a window will open displaying your office PC’s screen.

It’s best to use Full Screen Mode by clicking on the Maximize icon.

Once you’re in Full Screen mode you can use the minimize button to minimize your office PC’s screen or click on the X to close the session to your office PC.

If you have multiple monitors on your home PC, you can set Remote Desktop to use them when connecting to your office PC.

Under Display > Select “Use all my monitors for the remote session.

NOTE: Please keep in mind that you should minimize or exist your Remote Desktop session before trying to use videoconferencing or calling software. If you run those software programs on the office computer you're remote controlling, it will use the camera and/or microphone on the office machine.

You can also use these same directions to connect to an on-campus Windows computer from a Mac computer. Search for “Microsoft Remote Desktop” in the app store and install the client.

• Faculty and staff must create a Rutgers NetID. The NetID is a username/password that is used for many University-wide resources and is required for all members of the University.
• Campus-specific instructions on how to obtain your NetID are available on NetID information page.

What is Docusign?

"DocuSign is Rutgers’ electronic signature platform provided by the Office of Information Technology and locally administered by department staff who complete DocuSign training."

Introduction

This document is a brief guide to the variety of online education platforms and services currently available to the Rutgers community.

Rutgers has officially selected Canvas as its sole online learning management platform. All other learning management systems are phasing out and efforts are underway to migrate the academic community to Canvas. The Teaching and Learning with Technology group at Rutgers is working with schools and departments to schedule migrations of all courses to Canvas. Appointments for individual or group migrations can be made at
https://canvas.rutgers.edu/instructors/training-opportunities/.

Until the migration to Canvas is complete, however, there remain one learning management system, Sakai, currently in use across Rutgers University (more information is available on the Rutgers online learning website: https://canvas.rutgers.edu/):

• Canvas: Canvas is an online learning management system that acts as an extension to the classroom. This system is very easy to use and provides features such as: access to Rutgers e-mail, mobile device apps, threaded discussions, and messaging. Canvas is the official learning management system at Rutgers.
  
  • Login
  • Documentation & Support
  • Useful Links
• Sakai: Sakai is used extensively by instructors in Rutgers-New Brunswick and Rutgers-Camden and Spring, Fall 2021 is the last semester for instructors to use Sakai for credited courses.
  • Login
  • Useful Links

Curriculum Committees

The SAS Curriculum Committee oversees the approval of new and/or existing online or hybrid courses while the Rutgers Newark and Camden campuses have curriculum committees that oversee approval of online courses for their respective schools.

The Office of New Program Initiatives & Digital Learning works with SAS faculty, departments, and degree-granting programs, as well as partners within the University and in industry, to develop new programs in five areas:

• Online Courses and Programs

Master's Degree Programs

• Summer/Winter Session Courses
• Off-Campus Courses and Programs
• Educational and Research-Based Product

Online Proctoring

The 2008 Higher Education Opportunity Act (HEOA) requires institutions with distance education programs to have security mechanisms in place that ensure enrollment in a particular course is in fact the individual who also participates in course activities graded for the course and receives the academic credit. Rutgers makes available a sophisticated exam proctoring service titled Verificient Proctortrack that integrates with learning management systems such as Canvas, eCollege, Sakai and Moodle. Proctortrack is remote proctoring software that uses webcams to track student activity

For more information on Proctortrack at Rutgers, contact or visit https://it.rutgers.edu/remote-instruction/knowledgebase/guide-to-remote-exams-and-assessments/

Online Learning Management Support

The following three departments offer online teaching certification programs, video caption, and text transcription services and tools to assist faculty in online pedagogy and course development.

School of Arts and Sciences (New Brunswick Campus)

The School of Arts and Sciences Office of New Program Initiatives & Digital Learning works with SAS faculty, departments, and degree-granting programs, as well as partners within the University and in industry. It provides guidance and assistance for online course development, Entrepreneurial and Marketing Award Programs, net revenue sharing procedures, and the selection of memorandum of understanding contracts. They also help departments find instructional design assistance and technical disability resources.

Contact: 

• • Chris Scherer, Director - New Program Initiatives & Digital Learning: 848-932-6418,

Website

Teaching and learning with Technology

The focus of the Rutgers Teaching and Learning with Technology (TLT) is to enhance the efficacy, efficiency and overall satisfaction of the Online Learning community; comprised of administrators, educators, students and lifelong learners of different ages and computer expertise. The online leaning management services provided by TLT are:

• Instructional Design and Technology Support: a course designed to create Canvas course templates and customized leaning workshops.
  https://oid.rutgers.edu
• Gamification and Immersive Design: works with faculty, staff and students within Rutgers community to build innovative games, immersive technologies, and engaging experiences to improve education.
  https://grid.rutgers.edu/
• Media Production: provides multimedia services in support of learning and educational goals of the Rutgers academic community.
  https://tlt.rutgers.edu/academic-media
• Coursera: Rutgers is currently partnered with Coursera, one of the pioneering platforms, whose motto is to "provide universal access to the world's best education, partnering with top universities and organizations to offer courses for anyone to take." Through this partnership Rutgers has produced Massive Open Online Courses ( MOOCs) from its Signature Course series, which are available to students across the globe.
  https://tlt.rutgers.edu/coursera
• Virtual Lab and Simulation Services: Our services provide faculty and departments support to adapt their labs to be more accessible and inclusive. We can help with evaluating your current activities or helping you plan for remote access to labs and lab activities across many fields from medical, engineering, to the social sciences.
  https://tlt.rutgers.edu/virtual-lab-and-simulation-services

Academic Technology Services (Newark)

Canvas is the official learning management system of Rutgers Newark. Administration and support is provided by the Office of Technology and Learning Spaces, Network Computing Services provides support, training, and guidance in the use of Information Technology to the Rutgers Newark community, and the Office of Academic Technology manages the course scheduling process and general purpose classrooms in support of teaching and learning. The online learning management services provided by Academic Technology Services (ATS) are:

Support and Training: ATS provides faculty support and training for Canvas. Access to Canvas, documentation, and workshop training sessions are at: https://tls.newark.rutgers.edu/academic-technology-services/support-and-training.

• • Support and Training: ATS provides faculty support and training for Blackboard. Access to Blackboard, documentation, and workshop training sessions are at: https://tls.newark.rutgers.edu/academic-technology-services/support-and-training.
  • Technology Tools: The list of tools available within Blackboard is available at https://tls.newark.rutgers.edu/academic-technology-services/technology-tools.

Website

Instructional Design & Technology (Camden)

Online courses offered through Rutgers Camden are offered in Canvas, eCollege and Sakai. Instructional Design & Technology (IDT) provides online learning management system training and video services for Rutgers Camden faculty. The online learning management services provided by IDT are:

• • Online Training/Workshops: Documentation and workshop training sessions for Sakai, Canvas and eCollege are available through the department of Instructional Design & Technology.
    https://idt.camden.rutgers.edu/support
  • Instructional Design: Instructional Designers are available to assist in selecting the appropriate tools, technology, and media to build specific course activities and learning objects that achieve the various course objectives and program competencies. Instructional Design services for members of the Rutgers community are free of charge.
  • Multimedia: Multimedia resources such as Kaltura video services and VoiceThread offer instructors the opportunity to add unique and engaging interactions to support their content. These applications are used within Canvas and Sakai.
    https://idt.camden.rutgers.edu/support/multimedia-support

Contact:

• • Emily Corse, Director of Instructional Design & Technology: 856-225-6474,
  • Christie DeCarolis, Instructional Designer: 856-225-2859
  • Cary Finkel, Instructional Designer: (856) 668-4956

Website

Questions?

If you have questions about an individual service, please use the contact information provided in the relevant section. If you have additional information that should be added or changes to report, please send an e-mail to .

Please follow the instructions on this page to install a SAS network printer. If you need assistance with installing a printer please SUBMIT REQUEST.

Windows Printer Instructions

Mac Printer Instructions

To install printers on a computer running Windows 7 or later:

1. On your keyboard press the windows key ⊞ and the R key on the at the same time to bring up the Run command box
   
2. Type in \\pcutsasprint.rad.rutgers.edu, then click OK
   
   
3. You will be prompted for a username and password, enter in your username as rad\<your NetID> and your password, check the box for "Remember my credentials" then click OK; for example if your NetID is lebowski123 you would type in rad\lebowski123 for the username
   
   
4. A new window will open showing all of the available printers. Double click on the printer you want to install it. Printers are named building-room-printer, so for example the printer on the 5th floor of the Rutgers Academic Building would be sem15-5131-printer-01; some rooms have multiple printers so in those cases you may see a printer ending in -02.  If you do not know which printer to install please SUBMIT REQUEST.
   
   
5. Print a test page to the printer you just installed and check if it printed; if you need further assistance please SUBMIT REQUEST

To install a printer on a Mac:

1. Download the correct drivers for the printer:
   • Download and install the Ricoh printer drivers for macOS.
   • Download and install the HP printer drivers for macOS
2. Go to the Apple Menu and select System Preferences
   
   
3. In the System Preferences window select Printers & Scanners
   
   
4. Click the + button in the Printers and Scanners window and select "Add Printer or Scanner"
   
   
5. In the Add window right-click (or control + click) in the empty space between "Windows" and the search field, then select "Customize Toolbar"
   
   
6. Drag and drop the "Advanced" button to the top of the toolbar in the "Add" window, then click Done
   
   
7. Click on the Advanced button in the toolbar, then change the Type to "Windows printer via spoolss" and enter in the URL smb://pcutsasprint.rad.rutgers.edu/<printer share name>
   <printer share name> is the name of the printer you want to install, so for example the URL for the Rutgers Academic Building 5th floor printer would be smb://pcutsasprint.rad.rutgers.edu/sem15-5131-printer-01
   The list of printer names can be found here: List of PaperCut printers and drivers
   Once you have entered in the printer share name change the "Name" field to an easily recognizable name such as SEM15-5131-PRINTER
   
   
8. Click on "Choose a Driver" next to "Use" and then click on "Select Software"
9. Look up which printer software you need for the printer you are trying to install here: List of PaperCut printers and drivers
   Once you have found which printer software the printer uses type in the printer model number in the search field and then select the printer and click OK
   
   
10. Confirm that the URL is correct, the printer has an easily identifiable name and that the correct printer software is selected, then click Add
    
    
11. The printer has now been added, try and print a test page to the printer
    
    
12. The first time you print you will be asked for your username and password, enter your NetID and password and check the box for "Remember this password in my keychain"
    
    
13. Check to see if your test page printed, if you need further assisance please SUBMIT REQUEST

Microsoft Office 2016 must be activated using a license key obtained from https://software.rutgers.edu

Connect to Rutgers VPN: 

VPN Installation and Configuration Instructions

Order License Key

1. Log on to: https://software.rutgers.edu
2. Under "License Types" to the left, click on "Microsoft EES Software"
3. Select the appropriate version of Microsoft Office
4. Click the "Items" tab at the bottom
5. Click Add to Cart
6. For "Delivery Method" select "Download"
7. Click Checkout
8. Verify your email and click Next
9. Click Submit Order
10. Select My Software from the main menu at the top
11. Select Microsoft Office 2016
12. Click License
13. Find the 25-character key from the "License Info" field

Activate Office

1. Open any Microsoft Office application (e.g. Excel, PowerPoint, or Word)
2. Click "File"
3. Click "Account"
4. Click "Change Product Key"
5. Enter the 25-character key from the "License Info" field found under "My Software" on software.rutgers.edu (see above)
6. After entering the key, click "Install"
7. Click Activate
8. Click "Yes" to allow "Windows Activation" to make changes to your device.

If you are still receiving messages that Office is no longer activated, please SUBMIT REQUEST.

Microsoft Windows 10 must be activated using a license key obtained from https://software.rutgers.edu

Microsoft Office 2016 activation steps are here.

Connect to Rutgers VPN: 

VPN Installation and Configuration Instructions

Order License Key

1. Log on to: https://software.rutgers.edu
2. Under "Operating System," click on Windows
3. Click the link for "Microsoft Windows 10 Enterprise Upgrade 32/64bitProduct Activation Required EES Agreement Rutgers-Owned Equipment Only"
4. Click the "Items" tab at the bottom
5. Click Add to Cart
6. For "Delivery Method" select "Download"
7. Click Checkout
8. Verify your email and click Next
9. Click Submit Order
10. Select My Software from the main menu at the top
11. Under "Microsoft Windows 10," click License
12. Find the 25-character key from the "License Info" field

Activate Windows

1. Go to System control panel (Windows Key + Pause/Break)
2. Under "Windows activation," click Change product key
3. Click Yes to allow "Windows Activation" to make changes to your device.
4. Enter the 25-character key from the "License Info" field found under "My Software" on software.rutgers.edu (see above)
5. After entering the key, click Next
6. Click Activate

If you are still receiving messages that Windows is no longer activated, please SUBMIT REQUEST.

To change your NetID password, use the NetID Management Tool.

If you have forgotten your password click here.

For general information about your NetID, view the NetID and Services Activation System page.

If you are unable to print to one of the SAS network printers from a Mac, check to see if there is a “Hold for Authentication” error in the list of print jobs for the printer. If so, then the saved password in the macOS keychain is not correct (usually the result of changing your NetID password since you last successfully printed).

To restore printing functionality the saved password in the macOS keychain needs to be updated. Go to the macOS Finder, then navigate to the Applications folder and then the Utilities folder and open the Keychain Access app. You can also use the Spotlight search at the very top right of the screen and search for “Keychain”. If you receive the below prompt about opening Password or Keychain Access, select “Open Keychain Access”:

In the Keychain Access app, click on the search field at the top right of the window and type in “pcut” (without the quotes). You should get one search result like the below screenshot. Double click on the keychain enter that appears from the “pcut” search:

Check that your NetID username shows up under the Account field, if not then clear out the existing username under Account and enter in your NetID username. Check the box next to “Show password” and enter in your Mac password (the same one you use to login to the computer when you turn it on) and select “Allow”:

Your previous NetID password should appear in the “Show password” field. Delete the password and type in your current NetID password, then click “Save Changes”.

Clear out any existing print jobs on your Mac for the network printer and then try printing again and the print job should go through without the “Hold for Authentication” message.

If you are still unable to print after updating the password in the macOS Keychain then please submit an IT Help Request at https://ithelp.sas.rutgers.edu.

• Wait a moment. Try your power button again, pressing firmly on the button.
• Check the power cable coming into the back of the PC from the outlet or power strip. Make certain the cable is firmly seated. Retry the power button.
• Check other devices that may be plugged into the power strip or wall outlet to see if they have power. If so, try swapping the power cable plug for the PC into another outlet you know is working. Try the power button again.

Latest Updated Date:

Mac OS 10.15 Catalina update:

Apple released Mac OS 10.15 Catalina earlier this week as a free download from the App Store. SAS IT recommends NOT upgrading to Catalina at this time as we would like to thoroughly test it for a month or two before moving forward with any upgrades.
Some major changes in Catalina include the dropping of support for 32-bit applications. Older 32-bit applications will no longer work if they haven’t been upgraded to 64-bit versions.

Mac OS Updates -

All updates are now automatically installed from the SAS-IT Mac server. To configure your Mac to receive automatic updates, Please contact your departments Unit Computing Manager

Download the latest Mac OS Ricoh drivers for our Ricoh copiers. For OS 10.9-10.14

Download Cisco AMP Antivirius for SAS Macs

LDAP fix- a quick script to reconfigure ldap to work with the University's updated LDAP servers. These will be going live on 6/21/2016

LDAP fix for 10.9.5 Macs

The latest DeployStudio NetBoot set for OS 10.11.2 is available here- DeployStudioRuntimeHD.dmg
Download the dmg and use Apple's Disk Utility program (/Applications/Utilities/Disk Utility) to restore the image to a USB key to create a bootable drive that will connect to our Deploystudio server for Mac OS imaging.

NetBoot Script- Run this to access the NetBoot server across subnets. Mac hardware ranging from old Mac Pros to 2015 Macbook pros have NetBoot images available from macdc.sas.rutgers.edu. If you have Mac hardware that will not boot from this script, email  to have an appropriate Netboot set created. Once a Mac is rebooted it will be running the DeployStudio runtime software. Choose "Restore Master on Volume" option to reimage the machine. 2015_iMac_image and MacBook_Pro_2015_pcie support the latest hardware.

Ricoh copiers and some HPs do require printer filters to be installed locally for printing to function. Run this script to install the needed packages- http://sasdeploy.rutgers.edu/mac/ricoh-drivers.zip for 10.8-10.14 and http://sasdeploy.rutgers.edu/mac/ricoh-drivers-10.7.zip for 10.7

LDAP Authentication: This script will configure Macs for authentication through the University's LDAP servers- Rutgers ldap script

Email scripts

addthunderbird v3 script- This is for adding an RU Connect account to Thunderbird. This script will also hide the the users old Zimbra account. If you need to revert to the previous profile, copy prefs.js.bak to prefs.js. In some cases you may need to manually delete the Zimbra smtp server from Outgoing Servers, under Tools, Account Settings.
addexchangeaccount script- This is for adding an RU Connect account to the Mac Mail application. Since Mac Mail is an Exchage client, it will also set up Calendars and Contacts. It does not remove the old Zimbra account which will need to be done manually, under Internet Accounts located in System Preferences.

 Mac OS 10 tips PowerPoint slide show- http://sas-it.rutgers.edu/dmdocuments/mac/osx.zip

PubMed Parser is a multi-departmental publication, author, and user, management system designed to accomplish the following:

• Manage, retrieve, and display publications from PubMed given details for multiple authors across multiple departments
• Allow for the customization and modification of publications retrieved by PubMed on a per-author basis.
• Separation of users into groups that allow overlapping levels of oversight and redundancy when managing publications in the system.
• Provide links to publication indexing services such as PubMed and the Rutgers Library to easily grant the maximum access permitted by law to publications for both university and non-university users.
• Simple integration with new and existing departmental websites via an iframe and JSON interface
• Maintain separate scopes for each author and department administrator – allowing users to modify and access their own information independently of one another and affecting records only related to their own department.

Full Manual

 You can find general information on purchasing at the Purchasingand RIASweb sites.  Your department probably has its own policy and procedure, so consult with someone internally on the purchasing process.  Many technology-related items can be purchased directly from other units with in Rutgers.  The findTech Connections websiteoffers numerous hardware, software and peripherals at aggressive pricing levels. Personal purchases at discounted prices are also available.

Printers: The University runs a bidding process for printer suppliers. SeeUniversityProcurement Servicesfor pricing. Please note these prices do not include shipping. Different shipping rates may change which vendor is most inexpensive overall.

The University Software Portalshould be the first place you look for software. Many titles are available for free or at discounted prices.

There are numerous external sources for equipment and software purchases. Ensure that you have exhausted your internal sources before looking outside the university. Your best price will likely be found internally.