General

General

  • Accessing Voicemail from Home

    How To Check Voicemail (Cisco) Desk phone from outside the school

    1. Dial your full desk phone number (XXX) XXX-XXXX
    2. Wait until the voice mail starts and press (*)
    3. The system will ask you for your ID (ID is your 5 Digit Ext.)
    4. When prompted, enter Your PIN
    5. Press 2 to check your voicemails
  • Change Device for Duo

    1. Go to https://netid.rutgers.edu/index.htm
    2. Click on Manage NetID+ Two Factor Authentication in the left column

    netid

    3. Login with your Netid and Netid password.

    4. If the Duo window pops up, click Cancel and click on Call me.

    two factor add manage

    5. Duo will call your phone. Answer it and press 1 on your phone to accept.authenticated via netidplus

    6. Click on Manage Devices.

    two factor auth setup

    7. Click on Manage My Device (do not authenticate with Duo yet).
    Click on Add a new device and then authenticate with Duo.

    add new device

    add new device 2

    8. Follow the prompts on the screen to setup your new phone.

    what type device

  • Configuring Single Number Reach Option on Cisco Phones

    Single Number Reach works similar to call forwarding, but it allows for both your office phone and your mobile phone to ring which may be preferable for a hybrid work situation.  When just call forwarding is setup, only the number that the calls are forwarded to will ring.

    To configure Single Number Reach, go to Cisco's Self Care Portal and login with your NetID username and password:

    cisco self care portal

    Once logged into the MyPhone site, click on the + button under “Additional Phones”:

    cisco edit addtl phone

    Enter in your mobile phone number and check the box for “Enable Single Number Reach”.  When this option is checked and someone calls your office phone line, it will ring your office line first and then also ring your mobile phone so that the call can be answered from either line.

    cisco edit addtl phone

    If you want to specify work hours for Single Number Reach, then click on the box with the + on it next to “Work Hours”.  Here you can specify which days and times Single Number Reach is active.  If your office line is called outside of these specified work hours then your mobile phone will not ring and the person calling will get your voicemail if no one picks up.

    cisco add schedule

     To change the amount of time to wait until your mobile number starts ringing, click on the “Advanced call timing” link at the bottom of the Additional Phone options.  Adjust these settings as needed, but only change them if you are experiencing problems.

    cisco start ring delay

    Remember to disable Single Number Reach if you will be out of the office for vacation, illness, etc.  Single Number Reach can be temporarily disabled by going to the “Work Hours” setting and unchecking the days of the week that you will not be working.  When you return to work, go back to Cisco's Self Care Portal and re-enable the work hour schedule for Single Number Reach.

     

  • Connecting to the Rutgers VPN from the Windows logon screen (Cisco SBL ‘Start Before Logon’)

    Computers running Microsoft Windows can connect to the Rutgers VPN at the Windows logon screen before logging on with a NetID account.

    Scenarios where you would connect to the Rutgers VPN before logging on can include:

    1. Logging on to a computer for the first time from off-campus
    2. Automatically have network drives connected during Windows logon
    3. Logging on to a computer after changing a NetID password (ie. due to a forgotten password)

    To connect to the Rutgers VPN from the Windows logon screen, click on the icon at the bottom right of the screen that looks two computer monitors:

    Rutgers VPN from Windows logon screen

    The Cisco AnyConnect Secure Mobility Client will open. Click the Connect button:

    Cisco AnyConnect Secure Mobility Client

    Enter in your NetID username and password. You’ll also need to enter in an option for ‘Second Password’ or ‘Duo Action’. The different options to choose from are listed in the bottom section of the VPN connect window. The ‘push’ option is best for those that use the Duo Mobile app. Click ‘OK’ after entering the NetID username and password and ‘Second Password’/’Duo Action’. If you used ‘push’ for the ‘Second Password’/’Duo Action’ then you’ll need to approve the Duo Push on your mobile device. If you used the ‘phone’ option, then you’ll need to answer the automated call from Duo to approve the logon.

    Second Password or Duo Action

    After the VPN connection has been established you should see a new icon at the bottom right of the screen with a small X on it. Click on that icon if you need to disconnect from the Rutgers VPN.

    Now logon to Window using your NetID username and password and the computer will sync the latest NetID password (if the password has been changed since the last time you logged on). The network drives will also automatically connect.

    logon to Window using your NetID username and password

    If you do not see the ‘Cisco AnyConnect Secure Mobility Client’ icon at the bottom right of the Windows logon screen then please submit an IT Help Request at https://ithelp.sas.rutgers.edu.

  • Setting Up a Google Hangouts Meeting

    Creating a Meeting

    1. Log into your scarlet mail account at http://mail.scarletmail.rutgers.edu/ with your netID and password
    2. Click on the Google Apps icon in the upper right
    3. Select Calendar from the list of apps
    4. Click on the date you want to schedule the meeting
    5. Enter a Meeting Name in the Add Title field
    6. Select the start and end times
    7. Enter the email of the guests (Hit enter after each email, to add it to the list)

      Setting Up GoogleHangoutsMeeting 01

    8. Click Add Conferencing to create a Hangouts Meet link

      Setting Up GoogleHangoutsMeeting 02

      Setting Up GoogleHangoutsMeeting 02a




    9. Click Save
    10. Click Send

      Setting Up GoogleHangoutsMeeting 03

    11. Click “Invite external guests” if prompted

      Setting Up GoogleHangoutsMeeting 04

     

    Starting a Meeting

    1. Click the meeting link on your calendar
    2. Click Join Hangouts Meet

      Setting Up GoogleHangoutsMeeting 05

    3. Confirm that Google Meet can use your camera and mic when prompted
    4. Click the Present button
    5. On the Share your Screen popup
      • You can share your Entire Screen or an Application Window
      • Click Cancel if you prefer to wait to share your screen

        Setting Up GoogleHangoutsMeeting 06

    6. Click Present Now when ready

      Setting Up GoogleHangoutsMeeting 07

     

    NOTE: The Presenter tools are located at the bottom.

    Setting Up GoogleHangoutsMeeting 08

  • Setting Up Call Forwarding on Cisco Phones

    Turning On Call Forwarding

    1. First you will need to connect to the Rutgers VPN. (Please refer to the Connecting to Rutgers VPN).
    2. Once you’re connected to the Rutgers VPN, go to https://myphone.rutgers.edu/ucmuser/main.
    3. Use your NetID and password to log in.
    4. Click on Call Forwarding from the menu on the left side of the screen.
    5. Check the “Forward all calls to:” box.
    6. Select “Add a New Number” from the dropdown menu.
    7. Enter 9 + the 10 digit phone number of where the calls should be forwarded to.

     

    call forwarding

     

    Turning Off Call Forwarding

    1. First you will need to connect to the Rutgers VPN. (Please refer to the Connecting to Rutgers VPN).
    2. Once your connected to the Rutgers VPN, go to https://myphone.rutgers.edu/ucmuser/main.
    3. User your NetID and password to log in.
    4. Click on Call Forwarding from the menu on the left of the screen.
    5. Uncheck the “Forward all calls to:” box.
    6. Click Save.
  • Setting Up Google Voice for Call Forwarding

    Using Google Voice will allow you to make calls from home, without you having to use your personal number.

    If you prefer not to use your personal gmail account, you can create a new gmail account on the following link by going to www.gmail.com

    1. Select “Use Another Account”
    2. Click on “Create Account”
    3. Select “For myself”
    4. Fill in the require information and click Next to create a new gmail account

    Once you have your gmail account, go to https://voice.google.com/signup

    1. Login if you not logged in already
    2. Select a City from Nearby Cities List

      google voice call forwarding 01

    3. Select a phone number from the Google Voice Number
    4. Click Verify

      google voice call forwarding 02

    5. Enter the phone/cell # that inbound calls should be forwarded to. Eg. Your home phone or cell phone
    6. Click Send Code

      google voice call forwarding 03

    7. You’ll receive a text or call with a verification Code, enter this code into the code field
    8. Click Verify

      google voice call forwarding 04

    9. Click Finish

      google voice call forwarding 05

     

    NOTE: Forwarding to a home or cell phone, will only allow you to obscure your home or cell number when forwarding or giving it out to others, it will not make calls from your home or mobile phone come from the Google Voice number.

     

    MAKING CALLS FROM GOOGLE VOICE

    NOTE: You will need a microphone and speakers on your home machine in order to make calls.

    Once you are logged into google voice, you can use the number pad on the bottom right of the screen to make a call.

     

    google voice call forwarding 12

     

    RETRIEVING VOICEMAILS

    1. Click on the voicemail icon on the left side of the screen

      google voice call forwarding 06

    2. Click a message from the list

      google voice call forwarding 07

    3. Click on the Play button at the bottom

      google voice call forwarding 08

     

    TURNING GOOGLE VOICE CALL FORWARD ON/OFF

    1. To turn Google Voice Forwarding to your cell or phone number, click on the settings icon google voice call forwarding 09 in the upper right

    2. Click on the Calls section from the menu on the left
    3. Click on the toggle switch next to your cell or phone number

     

    google voice call forwarding 10

     

    google voice call forwarding 11

     

  • Setting up Yubikey for Dual-Factor Authentication

    What is a Yubikey?

    A Yubikey is a hardware device that plugs into your computer to simplify two-factor authentication. When prompted to authenticate yourself, you press the button (metal contact) to provide the second factor for authentication. The keys come in USB-A, USB-C, or USB-C/lightning connectors, but the price differs accordingly.

     

    Benefits

    • Can be used on different computers or devices.
    • Does not require a smartphone.

     

    Drawbacks

    • It is not recognized by all applications, services, or websites.
    • Can be misplaced due to small size.
    • Initial setup requires administrative rights. You might need different keys if your devices have incompatible ports (android/apple/pc).

     

    Duo Authentication App on smartphone in comparison

    • Your phone is almost always with you.
    • You can add additional phones or numbers.
    • Works on all sites, apps, and services.
    • Multiple ways to authenticate – prompted, SMS, phone call.

     

    What works* with the Yubikeys

     

    Windows 10MacOS XLinux UbuntuiOSAndroid 11
    Rutgers Connect in Web browsers Rutgers Connect in Web browsers Rutgers Connect in Web browsers Safari on iOS 14.4 Rutgers Connect in Web browsers
    Most apps using CAS on the web Most apps using CAS on the web Most apps using CAS on the web CAS does not work on any browsers Most apps using CAS on the web

    *Certain versions of browsers do not work on some operating systems.

     

    What does not support the Yubikeys

     

    Windows 10MacOS XLinux UbuntuiOSAndroid 11
    Cisco Any Connect (VPN) Cisco Any Connect (VPN) Cisco Any Connect (VPN) N/A N/A
    N/A Apple Mail on v.11.1 Thunderbird v.78 Apple mail not tested yet Google mail not tested yet
    Firefox v.84 Firefox v.84 Firefox v.84 Firefox v31.0 Still testing
    Edge v.44 Safari v.14 Chrome v.87 Chrome v.87 Chrome v.87

     

    Initial set up of the Yubikey

    No additional steps required on Windows 10 and MacOS X. However, on Ubuntu (20.04).

     

    Configuring Duo to use your Yubikey for 2FA

    • Log into https://netid.rutgers.edu.
    • Click on Manage NetID+ Two Factor Authentication.
    • Click Add a New Device and authenticate in the pop up window.
    • Select Security Key and click Continue.
    • Click Continue again. Click Proceed on the pop up window.
    • Touch the metal contacts on your Yubikey and click Continue when the pop closes.
    • You can select Yubikey as your Default device. You’ll still have the option to use your phone.
    • Add images of the steps.

     

    Using your Yubikey for 2FA

    • When 2FA is needed, you’ll be prompted to use the Yubikey.
    • Images of the Yubikey prompt here.

      security key
  • Virtual Computer Labs Access and Info

    The Office of Information Technology (OIT) offers Virtual Computer Labs based on Microsoft Azure technology. Students, faculty and staff can now utilize OIT computer lab PCs – and all Windows applications provided in the general-use New Brunswick labs – from any location at any time. The list of available software can be found here.

    How do I access the Virtual Computer Labs?

    To sign in, users should navigate to the new portal page at go.rutgers.edu/vlabs and follow the prompts. For detailed instructions on the new sign-in process, view this article.

    How can I get help?

    If you or your users have questions or need assistance, please reach out to the Office of Information Technology Help Desk.